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Beginning & Terminating Service
Application
An application for utilities must be completed, this includes providing a copy of your driver license and closing disclosure statement on your home purchase. Please fill out the application online with the link below or come into City Hall to complete an application in person.
*If you are a renter, please call the Utility Department directly to have your contact information added to the landlord account.
Deposit
A $100 security deposit is required for all new sign-ups. This deposit is refunded through a utility bill credit when utility bills have been paid on time in full for 12 consecutive months.
Please click here for the welcome packet as well as some important information for new residents and current residents alike.
When you move out of the city, you will be required to complete a Disconnect Form online. Be prepared to report what day you will be leaving and provide a forwarding address.
It is the account holder’s responsibility to cancel utility services with Syracuse City. Please do not wait for a new owner to move-in and sign-up for services to terminate an old account. Balances less than $5 are not refunded.